1. Acceptance of Terms
By downloading, installing, or using the CitizenAce mobile application and related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms within the app or on our website. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.
2. Description of Service
CitizenAce is a mobile application designed to help users prepare for the Canadian citizenship test. The Service provides:
- Study materials based on the Discover Canada guide
- Practice quizzes organized by chapter
- Timed mock tests simulating the real exam
- Progress tracking and readiness scoring
Important: CitizenAce is an independent study tool and is not affiliated with, endorsed by, or connected to the Government of Canada, Immigration, Refugees and Citizenship Canada (IRCC), or any government agency. Our content is derived from publicly available materials and is provided for educational purposes only.
3. User Accounts
To access certain features of the Service, you must create an account. When creating an account, you agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate these Terms or for any other reason at our discretion.
4. Subscriptions and Payments
Free and Premium Tiers
The Service offers both free and premium tiers. Free users have access to limited content (Chapters 1-3, select quizzes and mock tests). Premium subscribers unlock all content and features.
Subscription Terms
- Billing: Subscriptions are billed in advance on a monthly or yearly basis through the App Store (iOS) or Google Play Store (Android)
- Auto-Renewal: Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
- Price Changes: We may change subscription prices with notice. Price changes will apply to your next billing cycle
- Cancellation: You can cancel your subscription at any time through your device's app store settings. Access continues until the end of the paid period
Refunds
Refund requests are handled by Apple or Google according to their respective refund policies. We cannot process refunds directly.
Promotional Codes
Promotional codes may be offered from time to time. Codes are subject to specific terms, including expiration dates and usage limits. Codes cannot be combined or exchanged for cash.
5. Intellectual Property
The Service and its original content, features, and functionality are owned by CitizenAce and are protected by copyright, trademark, and other intellectual property laws.
Our Content
You may not copy, modify, distribute, sell, or lease any part of our Service or included content without our express written permission.
User Content
Any data you provide through the Service (such as quiz responses) remains yours. By using the Service, you grant us a license to use this data to provide and improve the Service.
Government Materials
Content derived from Canadian government publications (such as Discover Canada) is used in accordance with the Government of Canada's terms of use for Crown copyright materials.
6. Acceptable Use
You agree not to:
- Use the Service for any illegal purpose
- Attempt to gain unauthorized access to any part of the Service
- Interfere with or disrupt the Service or servers
- Reverse engineer or attempt to extract source code
- Share your account credentials with others
- Use automated systems to access the Service
- Reproduce, duplicate, or resell any part of the Service
7. Disclaimers
No Guarantee of Results: While we strive to provide accurate and helpful study materials, we cannot guarantee that using the Service will result in passing the Canadian citizenship test. Success depends on many factors including individual effort and the actual test content at the time of your exam.
Content Accuracy: We make reasonable efforts to keep our content accurate and up-to-date. However, citizenship test requirements and content may change. Always verify current requirements with official IRCC resources.
"As Is" Basis: The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by law, CitizenAce and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use the Service
- Any unauthorized access to or use of our servers
- Any interruption or cessation of the Service
- Any bugs, viruses, or other harmful code transmitted through the Service
- Any errors or omissions in the content
In no event shall our total liability exceed the amount you paid us in the twelve (12) months preceding the claim.
9. Indemnification
You agree to indemnify, defend, and hold harmless CitizenAce and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the Service or violation of these Terms.
10. Termination
We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination:
- Your right to use the Service ceases immediately
- Active subscriptions will not be refunded for the current period
- We may delete your account data
You may terminate your account at any time by deleting your account through the app settings or by contacting us.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts of Ontario, Canada.
12. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
13. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CitizenAce regarding the Service and supersede any prior agreements.