Privacy Policy

Introduction

CitizenAce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

We collect information you voluntarily provide when using the Service:

• Account Information: Email address and password when you create an account
• Profile Information: Your name and preferences (optional)
• Payment Information: Subscription purchases are processed by Apple (App Store) or Google (Play Store). We do not store your payment card details.

Information Collected Automatically

When you use the Service, we automatically collect:

• Usage Data: Chapters read, quizzes completed, scores, study time, and progress
• Device Information: Device type, operating system, and app version
• Analytics Data: App interactions to improve the user experience

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Track your learning progress and calculate readiness scores
• Personalize your experience and identify areas for improvement
• Process subscription payments through app stores
• Send important service updates and notifications
• Respond to your inquiries and support requests
• Analyze usage patterns to improve our content and features
• Protect against fraud and unauthorized access

Third-Party Services

We use the following third-party services to operate the Service:

Supabase

We use Supabase for user authentication and data storage. Your account information and progress data are stored securely in Supabase's cloud infrastructure. View Supabase's Privacy Policy

RevenueCat

We use RevenueCat to manage subscriptions and in-app purchases. RevenueCat processes subscription status and purchase receipts. View RevenueCat's Privacy Policy

Apple App Store / Google Play Store

Purchases are processed through the respective app stores. Payment information is handled by Apple or Google according to their privacy policies.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.

When you delete your account:

• Your profile information is permanently deleted
• Your progress data and quiz history are removed
• Your subscription (if any) will continue until the end of the billing period but will not renew

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Regular security assessments
• Limited access to personal data by employees

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@citizenace.ca.

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.