Help Center

CitizenAce is a mobile app designed to help you prepare for the Canadian citizenship test. It includes study materials from the Discover Canada guide, practice quizzes for each chapter, and full-length timed mock tests that simulate the real exam experience.

You can explore the first 3 chapters without an account using Guest Mode. However, creating a free account lets you save your progress, track your study streaks, and access additional content. Premium features require a subscription.

1. Download the app from the App Store
2. Create an account or continue as a guest
3. Start with Chapter 1 and read through the lessons
4. Take the chapter quiz to test your knowledge
5. Move on to the next chapter and repeat
6. When ready, take mock tests to simulate the real exam

Study time varies by individual. We recommend completing all chapters and achieving at least 80% on multiple mock tests before scheduling your real exam. Use your Readiness Score as a guide—aim for 80%+ before testing. Most users study for 2-4 weeks.

Free users get access to:

• All 11 chapters of reading content
• Quizzes for Chapters 1-3
• Mock Tests 1 and 2
• Progress tracking and study streaks

Premium unlocks everything:

• All chapter quizzes (Chapters 1-11)
• All 5 mock tests
• Weak areas analysis to focus your study
• Full offline access to all content
• Priority support

We offer two subscription options:

• Monthly: $9.99/month
• Yearly: $79.99/year (save 33%)

Prices may vary by region. Check the app for current pricing.

Subscriptions are managed through your device's app store:

iOS: Settings → [Your Name] → Subscriptions → CitizenAce → Cancel

Android: Google Play Store → Menu → Subscriptions → CitizenAce → Cancel

You'll continue to have premium access until the end of your current billing period.

Refunds are processed by Apple or Google. To request a refund, contact the App Store or Google Play support directly. We recommend trying the free version before subscribing to make sure the app meets your needs.

On the subscription screen, tap "Have a promo code?" and enter your code. Valid codes will apply the discount automatically. Note that promo codes have expiration dates and usage limits.

Your Readiness Score (0-100%) estimates how prepared you are for the citizenship test. It's calculated based on: chapters completed (30%), quiz average scores (30%), and mock test average scores (40%). Aim for 80%+ before taking the real test.

Mock tests simulate the real citizenship exam: 20 questions, 30-minute time limit, 75% passing score. The timer starts when you begin and the test auto-submits when time runs out. You'll see your score breakdown by chapter at the end.

Study streaks track consecutive days of learning. Complete at least one lesson or quiz each day to maintain your streak. Building a streak helps develop consistent study habits. Your current and longest streaks are shown on the Progress screen.

Yes! Once content is loaded, you can read chapters and take quizzes offline. Your progress syncs automatically when you're back online. Premium users get full offline access to all content.

Currently, progress cannot be reset within the app. If you need to start fresh, please contact support and we can help reset your account.

Try these steps:

1. Force close the app and reopen it
2. Make sure you're using the latest version (check for updates in the App Store)
3. Restart your device
4. If the problem persists, delete and reinstall the app (your progress is saved to your account)

If none of these help, please contact us with details about your device and the issue.

On the login screen, tap "Forgot Password?" and enter your email address. You'll receive an email with a link to reset your password. Check your spam folder if you don't see it within a few minutes.

Make sure you're connected to the internet and logged into your account. Try pulling down on the Home screen to refresh. If progress is still missing, log out and log back in. Contact us if the issue persists.

First, try "Restore Purchases" in Settings. This retrieves your purchase from the App Store. If that doesn't work:

1. Make sure you're logged into the same App Store account used for the purchase
2. Check that the purchase completed in your App Store purchase history
3. Try logging out of CitizenAce and back in

Contact us with your receipt if you need further help.

The citizenship test is a requirement for becoming a Canadian citizen. It assesses your knowledge of Canada, including its history, geography, government, rights and responsibilities of citizenship. Most applicants ages 18-54 must take the test.

The test covers topics from the official study guide "Discover Canada: The Rights and Responsibilities of Citizenship." Topics include Canadian history, government structure, rights and freedoms, national symbols, and geography. CitizenAce covers all 11 chapters of this guide.

The test is typically 20 multiple-choice questions with a 30-minute time limit. You need to answer at least 15 questions correctly (75%) to pass. Our mock tests are designed to match this format exactly.

No. CitizenAce is an independent study tool created to help you prepare. We are not affiliated with the Government of Canada, IRCC, or any government agency. Always check IRCC's official website for the most current requirements and information.